Refund Policy

1. Why Payments Are Final

Every plan on Durga Typing is a digital service that is activated the moment payment succeeds. Because full access is granted at that point, refunds are generally not available.

This is exactly why we offer a 30-day free trial before purchase — so you can evaluate the platform completely, on your own keyboard, before committing any money.

2. Nothing to Cancel

Global plans are one-time purchases for a fixed period — one month or one year — not subscriptions. There is no recurring mandate on your card and nothing renews automatically, so there is no cancellation step to remember.

When the period ends, your account simply returns to the Free plan. Your typing history, streaks, and analytics are retained.

3. Free Trial

Every new Free account can activate a 30-day trial of all Pro features at no cost — no payment details required.

• The trial ends automatically after 30 days. No charge is applied and no card is stored.
• Data created during the trial is retained after it ends.
• The trial does not convert into a paid plan by itself.

4. When We Do Refund

A refund request will be considered in the following situations:

• Pro was not activated after a successful payment and we could not resolve it within 48 hours.
• A network or gateway error caused the same order to be charged twice — the duplicate is refunded in full.
• A verified failure on our platform prevented you from using the service you paid for.

5. When We Do Not Refund

Refunds are not available for:

• A change of mind, or not using the access you purchased.
• Not reaching a target typing speed, or not passing an employer's or a third party's typing test.
• Connectivity, hardware, keyboard, or browser problems on your side.
• Deciding to close your account partway through a paid period.
• International transaction fees or exchange-rate differences applied by your own bank or card issuer.

Accounts closed for breaching our Terms of Service — for example by using an auto-typer — are not refunded.

6. How to Request a Refund

Email [email protected] with “Refund Request” in the subject line, and include:

• The email address on your Durga Typing account.
• Your Razorpay Payment ID or Order ID, from your payment confirmation email.
• A description of the issue, with screenshots if you have them.

We evaluate every request within 3–5 business days and reply with the outcome either way.

7. How Approved Refunds Are Paid

Approved refunds are returned through Razorpay to the original payment source — we cannot pay to a different card or account.

Razorpay typically releases the amount within 5–7 business days, after which the time to appear on your statement depends on your bank or card issuer. For international cards this commonly takes one full billing cycle.

Refunds are issued in Indian rupees, the currency the original charge was made in. Because your issuer applies its own exchange rate on each conversion, the amount credited in your local currency may differ slightly from the amount originally debited. That difference is set by your bank, not by us.

8. Contact

For anything about payments, invoices, or refunds, write to [email protected]. We respond within 2–3 business days.